Consumer Rights in India | MRP, Expired Goods & Complaints
Learn your rights as a consumer. Guide on MRP violations, expired products, and how to use the 1915 National Consumer Helpline.
Know your legal rights under the Constitution of India. This dynamic directory contains verified guidelines, resources, templates, and expert law compliance tools.
Consumer Rights
The Maximum Retail Price (MRP) Rule
Law/Section: Legal Metrology Act, 2009
MRP is the maximum price a seller can charge. It already includes all taxes. Charging even 1 Paisa more is illegal.
Consumer Rights
Expired Goods Protection
Law/Section: Consumer Protection Act, 2019 / FSSAI
Selling a product past its 'Expiry Date' or 'Best Before' date is a serious health hazard and a 'Deficiency in Service'.
Consumer Rights
The 'No Refund' Myth
Law/Section: Consumer Protection Act, 2019
Many shops put up signs saying 'Goods once sold will not be taken back'. This is an 'Unfair Trade Practice' and is legally invalid.
Consumer Rights
False Promises
Law/Section: Consumer Protection Act, 2019
If an ad claims a product does something it clearly doesn't, it is a crime.
How To Complain
Call 1915 or SMS to 8800001915. This is the fastest way to register a grievance.
How To Complain
You can file a formal case in the Consumer Court online via edaakhil.nic.in without needing a lawyer.
How To Complain
Send a written notice to the company giving them 15 days to solve your problem before going to court.
Banking Rights
Protection Against Frozen Accounts
Law/Section: RBI Master Direction on KYC / Banking Ombudsman Scheme
Banks cannot freeze your account without a valid statutory reason. For NRIs, the 2026 rules mandate digital re-validation (Video-KYC).
Banking Rights
Zero Liability Rule
Law/Section: RBI Customer Protection Policy
If you report an unauthorized digital transaction within 3 working days, your liability is ZERO.